Refund policy

BASTION Refund & Cancellation Policy

Effective Date: July 23, 2026

At BASTION, we are committed to delivering premium-quality apparel and ensuring customer satisfaction. Please read our Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Before Shipment

  • Orders can be cancelled before they are shipped.

  • If the order has already been paid for, the full amount will be refunded to the original payment method within 5–7 business days.

After Shipment

  • Once an order has been shipped, it cannot be cancelled.

  • Customers may request a return or exchange if the product meets the eligibility conditions below.

2. Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • You received the wrong item.

  • The product is damaged or defective.

  • The size does not fit (subject to stock availability).

  • The product is unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, and invoice are included.

3. Items Not Eligible for Return or Exchange

Returns or exchanges will not be accepted for:

  • Products that have been worn, washed, altered, or damaged by the customer.

  • Items without original tags or packaging.

  • Products returned after 7 days from delivery.

  • Clearance, Final Sale, or Non-Returnable items.

  • Gift cards or promotional items (unless defective).

4. Refund Policy

Refunds are available only in the following situations:

  • The order is cancelled before shipment.

  • The product is unavailable after purchase.

  • The wrong product is delivered and a replacement is unavailable.

  • A damaged or defective product cannot be replaced.

Approved refunds will be processed to the original payment method within 5–10 business days after inspection and approval.

5. Exchange Policy

If your requested size is available, we will exchange the product.

If the requested size is unavailable, you may choose:

  • Another product of equal value, or

  • A store credit equal to the product value.

Only one exchange per order is allowed.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Share your order number along with clear photos or an unboxing video.

  • After verification, BASTION will arrange a replacement or refund, depending on product availability.

7. Reverse Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), BASTION will bear the return shipping cost.

  • For size exchanges or customer preference, return shipping charges may be borne by the customer unless otherwise stated.

8. Refund Processing Time

After the returned product passes inspection:

  • Refunds: 5–10 business days

  • Exchanges: 7–10 business days

Processing times may vary depending on your bank or payment provider.

9. Contact Us

For any return, exchange, or cancellation request, contact us:

Email: support@bastion.com (Replace with your official email)

Please include:

  • Order Number

  • Full Name

  • Contact Number

  • Reason for Return/Exchange

  • Photos or videos (if applicable)

10. Policy Updates

BASTION reserves the right to update or modify this policy at any time without prior notice. Any changes will be published on our official website and will become effective immediately upon publication.

By placing an order with BASTION, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.