Shipping policy

Shipping Policy

Effective Date: July 23, 2026

At BASTION, we strive to deliver your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During product launches, sales, or festive seasons, processing times may be slightly longer.

2. Shipping Coverage

BASTION currently ships across India.

International shipping may be introduced in the future. Updates will be available on our website.

3. Delivery Time

Estimated delivery timelines after dispatch are:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Other Cities 3–7 Business Days
Remote Locations 5–10 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout.

  • We may offer Free Shipping on eligible orders or during promotional campaigns.

5. Order Tracking

Once your order is shipped, you will receive:

  • A Shipping Confirmation Email or SMS

  • Courier Partner Details

  • Tracking Number

  • Tracking Link

Customers can use the tracking information to monitor the delivery status of their order.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

BASTION will not be responsible for delays, failed deliveries, or additional shipping charges resulting from:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Customer unavailable during delivery attempts

7. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If the order cannot be delivered after multiple attempts, it may be returned to our warehouse (Return to Origin - RTO).

Additional shipping charges may apply for re-dispatch.

8. Delayed Deliveries

Although we aim to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Courier delays

  • High order volumes

  • Other events beyond our control

BASTION is not liable for delays caused by third-party logistics providers.

9. Damaged Packages

If your package arrives:

  • Damaged

  • Opened

  • Tampered

Please do not accept the delivery if possible.

If accepted accidentally, contact us within 48 hours of delivery and provide:

  • Order Number

  • Photos of the package

  • Photos of the product

  • Unboxing video (recommended)

We will investigate the issue and provide an appropriate resolution.

10. Lost Shipments

If your tracking status has not updated for an unusually long period or your order appears lost, please contact our customer support team.

We will coordinate with the courier partner to investigate and resolve the issue as quickly as possible.

11. Return Shipping

For approved returns:

  • If the return is due to a wrong, damaged, or defective product, BASTION will bear the return shipping cost.

  • For size exchanges or returns requested due to customer preference, return shipping charges may be the customer's responsibility.

Please refer to our Refund & Cancellation Policy for complete details.

12. Force Majeure

BASTION shall not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Strikes

  • Pandemic-related restrictions

  • Government regulations

  • Transport disruptions

  • Technical failures

13. Contact Us

For any shipping-related questions, please contact us:

BASTION

Email: support@bastion.com (Replace with your official support email)

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

14. Policy Updates

BASTION reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on our website and become effective immediately upon publication.

By placing an order with BASTION, you acknowledge that you have read, understood, and agreed to this Shipping Policy.