Terms of service

Terms & Conditions

Effective Date: July 23, 2026

Welcome to BASTION. These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General

BASTION is an online fashion and apparel brand offering premium clothing and accessories. These Terms apply to all visitors, users, and customers of our website.

We reserve the right to modify these Terms at any time without prior notice. Updated versions will be posted on this page with the revised effective date.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You are legally capable of entering into a binding contract under the laws of India.

3. Products & Pricing

  • We make every effort to display our products accurately.

  • Product colours may vary slightly depending on your device's screen settings.

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • Prices may change without prior notice.

4. Orders

All orders placed through our website are subject to acceptance and product availability.

BASTION reserves the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or unauthorized transactions.

  • Cancel orders due to pricing or technical errors.

If payment has already been made, the amount will be refunded to the original payment method.

5. Payments

We accept secure online payments through trusted payment gateways.

Accepted payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (where available)

BASTION does not store your payment card details.

6. Shipping

Shipping timelines are estimates and may vary depending on location, courier services, weather conditions, or other unforeseen circumstances.

Once an order is shipped, customers will receive tracking details via email or SMS.

Please refer to our Shipping Policy for complete details.

7. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Refund & Cancellation Policy.

Generally:

  • Returns or exchanges must be requested within the specified time period.

  • Returned products must be unused, unwashed, and in original condition.

  • Refunds are processed only after inspection and approval.

Please review our Refund & Cancellation Policy before placing your order.

8. Intellectual Property

All content on this website, including:

  • BASTION name

  • Logo

  • Product images

  • Graphics

  • Videos

  • Website design

  • Text and descriptions

is the exclusive property of BASTION and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to hack or disrupt website operations.

  • Upload viruses or malicious software.

  • Copy website content without permission.

  • Submit false information or fraudulent orders.

Violation of these Terms may result in suspension of your access and legal action where applicable.

10. Limitation of Liability

BASTION shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Website interruptions

  • Delayed deliveries caused by third-party couriers

  • Technical issues

  • Force majeure events

  • Misuse of products

Our maximum liability shall not exceed the amount paid for the relevant order.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Promotional Offers

Promotional discounts, coupon codes, giveaways, and limited-time offers:

  • Cannot be combined unless specifically stated.

  • May be withdrawn or modified without prior notice.

  • May include additional terms applicable to that promotion.

13. Cancellation of Orders

Orders may be cancelled before shipment.

After dispatch, cancellations are not permitted. Customers should refer to the Refund & Cancellation Policy for available options.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in [Your City, State].

15. Force Majeure

BASTION shall not be responsible for delays or failure to perform obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Government restrictions

  • Pandemic-related disruptions

  • Labour strikes

  • Technical failures

  • Courier disruptions

16. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

BASTION

Email: support@bastion.com (Replace with your official support email)

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

By accessing or purchasing from BASTION, you confirm that you have read, understood, and agreed to these Terms & Conditions.